ASP12

REF#	Issue	Reported	Resolved
ASP12	Inclusion Support	July 13, 2018	Sept. 20, 2018
Description	We are currently waiting on CCS to complete a fix in order for you to submit your case claims, we have not received a date for this release yet but we will keep you updated Update (Aug. 1, 2018) We have now received the details from CCS and our developers are now working on this, when we have a release date we will send out a further update. Update (Sept. 20, 2018) We have been advised by CCSS that ISS has now been fixed. If you have previously submitted an ISS case claim and it has been rejected, please cancel this and submit a new ISS case claim and it should now get processed. If it does come back rejected again please advise our support desk via email with all the details of the ISS case claim and we will investigate further for you with CCSS.
Affected Service Types	FDC IHC

REF#

Issue

Reported

Resolved

ASP12

Inclusion Support

July 13, 2018

Sept. 20, 2018

Description

We are currently waiting on CCS to complete a fix in order for you to submit your case claims, we have not received a date for this release yet but we will keep you updated

Update (Aug. 1, 2018)

We have now received the details from CCS and our developers are now working on this, when we have a release date we will send out a further update.

Update (Sept. 20, 2018)

We have been advised by CCSS that ISS has now been fixed. If you have previously submitted an ISS case claim and it has been rejected, please cancel this and submit a new ISS case claim and it should now get processed.

If it does come back rejected again please advise our support desk via email with all the details of the ISS case claim and we will investigate further for you with CCSS.

Affected Service Types