REF# Announcement Announced
ASP321 Local emergencies and child care support Nov. 13, 2019
ASP320 Harmony Web Online Enrolments Webinar Nov. 6, 2019
ASP319 Trouble accessing our software Oct. 28, 2019
ASP318 CBC Parent Portal and Programming Webinar Oct. 8, 2019
ASP317 Planned Software Outage Sept. 27, 2019
ASP316 Overnight Release Sept. 26, 2019
ASP315 CBC Parent Portal and Program & Practice Webinar Sept. 23, 2019
HWSP312 School Holidays Sept. 20, 2019
ASP310 Proposed amendments Sept. 19, 2019
HWSP311 Excellence in Family Day Care Awards Sept. 19, 2019
HWSP307 IHC timesheet changes Sept. 13, 2019
ASP306 Phones Sept. 13, 2019
ASP305 Scheduled System Maintenance Outage Aug. 30, 2019
ASP304 Child Care Subsidy Balancing is Underway Aug. 29, 2019
HWSP303 Parent Portal Permissions Aug. 21, 2019
ASP302 Additional Balancing FAQs Aug. 20, 2019
HWSP299 New Report for Educators on Harmony Web - Family Detail report Aug. 14, 2019
HWSP298 Parent/Guardian Manual Aug. 9, 2019
ASP297 Important!! New password security policy. Aug. 7, 2019
ASP296 Understanding CCS balancing presentation now available Aug. 6, 2019
ASP293 How to Disable and Clear Auto fill in Google Chrome Aug. 5, 2019
ASP292 Child Care Subsidy Balancing Basics - Information for Families July 26, 2019
ASP289 Reminder to submit your session reports July 26, 2019
HWSP290 Educator Payment History Report July 26, 2019
ASP288 Child Care Subsidy Balancing - Resources to share with families July 23, 2019
ASP287 Important!! Reminder regarding CCS reconciling July 22, 2019
ASP285 Scheduled Maintenance July 18, 2019
ASP286 Scheduled Maintenance has now been cancelled July 18, 2019
ASP284 Enrolment Confirmation July 17, 2019
ASP281 CCS Payments, CCS Entitlements and Dashboards July 16, 2019
HWSP280 Saving Programs and Child Records July 11, 2019
ASP279 Child Care Provider Handbook July 10, 2019
ASP278 CCS Balancing (Also Known As Reconciliation) - What You Need To Know And Do July 8, 2019
ASP277 Scheduled System Maintenance Outage July 5, 2019
HWSP276 Change to Inactivating Educators July 4, 2019
ASP272 CCS Update - Child Care Subsidy Reconciliation - July 2019 July 3, 2019
ASP267 ACCS Certificates and Determinations July 3, 2019
HWSP268 Update to Booking Change Request July 3, 2019
HWSP271 Update to Booking Change Request - Educators July 3, 2019
HWSP265 CCS Interface Changes July 2, 2019
ASP264 Understanding the Child Care Subsidy balancing process webcast June 27, 2019
HWSP261 Educator Register Report June 25, 2019
ASP263 CCS Error June 25, 2019
HWSP259 Sessions of care exceeding 12 hours June 20, 2019
ASP258 Child Care Subsidy rates from 1 July 2019 June 19, 2019
ASP256 Survey of Early Learning and Care Services June 13, 2019
HWSP255 Rejected Time sheets June 7, 2019
HWSP253 Receipts Dashboard June 6, 2019
HWSP254 Tip Sheets June 6, 2019
HWSP252 Webinars June 4, 2019
HWSP251 Educator Webinars June 4, 2019
ASP250 Important to plan ahead when ending enrolments May 31, 2019
HWSP249 Parent/Guardian Statement May 28, 2019
ASP248 Emails May 27, 2019
ASP246 Child Care Subsidy System maintenance May 22, 2019
HWSP239 Scheduled Maintenance May 17, 2019
HWSP240 Scheduled Maintenance May 17, 2019
ASP244 Scheduled Maintenance May 17, 2019
HWSP238 Updating Working With Child Details for Educators May 15, 2019
ASP237 Additional hours in exceptional circumstances May 14, 2019
ASP235 CCS Delays May 14, 2019
ASP232 E-signature May 10, 2019
ASP233 Generating Sessions Reports May 10, 2019
HWSP234 Wait List May 10, 2019
ASP236 Updated ACCS FAQs May 6, 2019
ASP227 Queensland public holiday May 3, 2019
HWSP230 Information for Family Day Care May 3, 2019
ASP231 CCS eligibility and receiving ACCS May 3, 2019
ASP226 CCSS Maintenance May 3, 2019
HWSP225 Verifying Time sheets May 1, 2019
ASP223 Common provider queries April 26, 2019
ASP221 Performance April 23, 2019
ASP218 ACCS April 18, 2019
HWSP219 IHC Changes April 18, 2019
ASP220 Submitting CCS Session Reports April 18, 2019
ASP217 Re-enrolment - 8 week rule April 17, 2019
ASP216 Easter and Anzac Day Effects on Subsidy Payments April 15, 2019
ASP215 Additional Child Care Subsidy (ACCS) Webcast April 10, 2019
ASP214 Anzac Day April 9, 2019
HWSP211 Support over Easter April 9, 2019
ASP212 Support over Easter April 9, 2019
HWSP213 Support over Easter April 9, 2019
HWSP210 IHC session reports April 9, 2019
HWSP209 Further information from the department on Caring for Relatives in Family Day Care April 5, 2019
ASP208 Enrolling children and Child Care Subsidy claims April 4, 2019
HWSP207 IHC Changes April 3, 2019
HWSP204 Caring for Relatives in Family Day Care April 1, 2019
ASP205 Want to know how children in your suburb did in the AEDC? April 1, 2019
ASP203 Essential Information on Absences March 25, 2019
ASP200 Approval Process Information March 20, 2019
ASP199 ACCS Webcast Information Session March 20, 2019
HWSP195 CCS Session Subsidy March 19, 2019
HWSP198 Updated Tip Sheets March 19, 2019
HWSP194 CCS Session Subsidy March 19, 2019
ASP193 Online resources to help you understand the Child Care Package March 18, 2019
HWSP190 Session Lengths March 8, 2019
ASP191 Counting hours for the Child Care Subsidy March 8, 2019
ASP189 Support for services affected by recent extreme weather events and fires March 5, 2019
ASP187 Planned Outage March 1, 2019
ASP186 Immunisation Report Feb. 28, 2019
HWSP184 Revising a CCS Session Report Feb. 28, 2019
ASP185 Reminder for ACCS determinations and answers to frequently asked questions Feb. 28, 2019
ASP183 Reports - Financial Feb. 26, 2019
HWSP182 Signing in casual care Feb. 25, 2019
HWSP179 Vacancies Feb. 21, 2019
ASP175 Reports Feb. 15, 2019
ASP176 Sleep Sheet Report Feb. 15, 2019
HWSP174 Copy Day Function Feb. 12, 2019
ASP171 Bus Roll Feb. 11, 2019
HWSP172 Exempt Time sheets Feb. 11, 2019
ASP169 Put in your request to amend CCMS data now Feb. 6, 2019
ASP166 Enrolment Confirmation Feb. 5, 2019
ASP168 Entitlement Statement Feb. 5, 2019
ASP165 actual times (e-signature) Feb. 1, 2019
HWSP163 Educator Assistant e-Signature PINs Jan. 23, 2019
ASP162 CCS Connection Error Jan. 17, 2019
ASP161 End Dating Educator Roles Jan. 16, 2019
HWSP160 Error When Updating Enrolments Jan. 15, 2019
ASP159 Failed Session Reports When Submitting Actual Attendance Times Jan. 11, 2019
HWSP157 Actual Attendance Times Jan. 10, 2019
HWSP158 Actual Attendance Times Jan. 10, 2019
HWSP154 Support closure - Australia Day Jan. 9, 2019
ASP153 Queue Closure - Australia Day Jan. 9, 2019
HWSP152 Revising Session Reports Jan. 8, 2019
HWSP148 Activating your Device in Harmony Jan. 4, 2019
ASP147 Updated link to Emergencies and natural disaster fact sheet Jan. 4, 2019
HWSP146 Educator Welcome Wizard Jan. 3, 2019
HWSP142 Enrolments Jan. 2, 2019
ASP141 Queue Closure Dec. 21, 2018
ASP140 Enrolments Dec. 20, 2018
ASP138 Support Queues over the Christmas and New Year period Dec. 13, 2018
ASP136 Emails - bigpond accounts Nov. 30, 2018
ASP134 IMPORTANT! If you have received the attached email, please do not act on it. Nov. 29, 2018
ASP133 Statement of Entitlement report is now here Nov. 23, 2018
HWSP131 CCS FDC Exemption Register Nov. 22, 2018
ASP132 Forecasting Nov. 22, 2018
HWSP127 E-signatures is here Nov. 5, 2018
HWSP126 CCS Fee Estimator for CBC clients is here Nov. 2, 2018
HWSP117 Important information regarding payments Oct. 24, 2018
HWSP118 Important information regarding payments Oct. 24, 2018
ASP113 Important information on ACCS Oct. 4, 2018
ASP114 e-Signatures is on its way Oct. 4, 2018
ASP99 Enhancements to Weekly Attendance Reports Sept. 28, 2018
HWSP94 Holiday Periods Sept. 26, 2018
HWSP93 Release Sept. 25, 2018
HWSP89 Manual Review Sept. 21, 2018
ASP86 Important Information Sept. 20, 2018
ASP83 Important information Sept. 18, 2018
ASP82 Important cut-off date for Child Care Subsidy transition Sept. 10, 2018
HWSP80 Harmony Web Updates Aug. 31, 2018
ASP77 ACCS Child Well being Aug. 29, 2018
HWSP73 Booking Change Request Aug. 24, 2018
HWSP68 Inclusion Support (ISS) Aug. 21, 2018
HWSP67 Session Report Error Aug. 15, 2018
ASP65 Current System Performance Aug. 14, 2018
HWSP66 Release Aug. 14, 2018
ASP56 Public Holiday Aug. 10, 2018
HWSP59 Auto Invoicing for Educators Aug. 10, 2018
HWSP60 CCMS Failed Attendances Aug. 10, 2018
ASP61 Release Aug. 10, 2018
ASP54 Cancellation and resubmission of session reports Aug. 7, 2018
ASP52 Clarification on when entitlements are paid Aug. 3, 2018
ASP53 Late Submissions Aug. 3, 2018
ASP51 Re-submissions under CCMS Aug. 3, 2018
HWSP49 Parent/Guardian Statement July 31, 2018
ASP50 CCS Manual Review Message July 31, 2018
HWSP47 CHANGE OF PROCEDURE FOR REVISING July 30, 2018
HWSP42 Avoid the PEP to enter any attendance data July 26, 2018
HWSP43 Avoid the PEP to enter any attendance data (CBC) July 26, 2018
HWSP40 Revising Sessions July 24, 2018
HWSP38 Payment Advice July 24, 2018
ASP20 Session Reports Getting Stuck July 19, 2018
HWSP16 Timesheets July 18, 2018
HWSP17 Querying CCS Session Reports July 18, 2018
HWSP15 Failed Timesheets July 18, 2018
ASP13 Frequently Asked Questions July 17, 2018
ASP9 Enrolments Manual Review July 11, 2018
HWSP7 Submitting Timesheets July 11, 2018
ASP128 CCS Session Reports Nov. 15, 2018