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Dear Harmony Web Clients,
Thank you for your patience while we have been making adjustments to the system.
Overnight we have released changes to:
- Submitting session reports
- Invoicing to reflect no gap fee
- Waiver gap fee function for the optional period of 23/03/20 to 05/04/20
Session Reports
Under the new payment system services are still required to record attendances and e-signature data each week as usual. We have made changes to the system so that you continue using the system as normal.
Continue to record sign in and out data through e-signature or manually enter the times on daily sessions.
- Mark your absences each week in daily sessions
- Generate your session reports in Processing, CSS Session Reports
- Submit all Session reports – these will be automatically marked as processed by us so it looks like they have been submitted to CCS so all reports will continue to work in the
system
Invoicing
From the 06/04/20 all parents are not to be charged for the gap fee for Child Care. We have made the changes in the system so invoices will create automatically with the no gap fee applied if you generate the invoices after you have submitted your session reports each week.
Your new process will be as follows:
- Submit your session reports each week as normal
- These will be automatically marked as processed by us
- Generate your invoices as normal and this will create the no gap fee on the invoices for you
If you have already invoiced for week ending 12/04/20 once you have submitted your session reports you will be able to run your invoicing again for this period for all families and it will create an adjustment invoice to remove the gap fee for you.
Waiver
If you want to apply a waiver to your invoice for the period 23/03/20 to 05/04/20 you can use this function to apply the waiver. Please refer to the attached tip sheet.
Business Continuity Payment
Your Business Continuity (BCP) payment will be paid weekly to the service and can been seen in your CCS Payments area. The BCP payment has been calculated using the reference week 17/02/20 to 01/03/20.
If you have any further questions, please do not hesitate to email us.
We hope everyone has a Happy and safe Easter.
Kind Regards,
Harmony Support Team
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